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Welcome to the website . By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and cookies management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other TotalEnergies websites, and we recommend that you read them carefully.

The policy aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

TotalEnergies MS is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available. In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatory questions, we will not be able to provide you with the service(s) requested.

This processing of your data is based on our legitimate interest in providing you with the services.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. They are only kept as long as necessary to achieve these goals.

2. Data Transfers

Any transfer of data to a third country outside the European Economic Area is carried out in accordance with the applicable regulations and in such a way as to ensure adequate protection of the data.

As part of the services provided on the site, your data may be transferred to the following recipients: partners, TotalEnergies companies located outside the European Union.

For this reason, TotalEnergies has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.

3. Data recipients

For data transfers that are not covered by BCRs, made to countries outside the European Economic Area, other safeguards are put in place to ensure adequate data protection.

Your personal data may be disclosed solely to our specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or sub-contractors for analysis and survey purposes.

Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, be informed you that you can stop such distribution by contacting us, as indicated in article 5 below.

The Data Controller transfers personal data in accordance with applicable laws.

The Data Controller implements the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorized third parties.

4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.

5. Cookie management

5.1. Principle

A cookie is a file which enables a website to save information relating to your computer’s browsing of the from that computer (e.g., visited pages, date and time of browsing, viewed links) to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.

5.2. Types of cookies, cookies and statistics, and settings.

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

5.2.1. Which cookies are stored?

• Data Controller cookies

Cookie Description How to optout ? Persistence
Site (has_js) Contains information about the browser session and allows visitors to log into the website See article 4.2.2 Removed when the browser is closed
Site (cookie_agreed) Remembers a visitor's choice regarding cookies See article 4.2.2 13 months 

• Third parties cookies

Cookie editor Description How to optout ? Persistence
Score Card Research Beacon Allows Share this to see how many visitors come to the site

 click on the “Opt Out” button for advertising cookies or see article 4.2.2



2 years
ShareThis Allows sharing on Miscellaneous Social platforms

 click on the “Opt Out” button for advertising cookies or see article 4.2.2


__unam (9 months)

__stdlxmap (7 days)

__stgmap (7 days)

__stid (24hours)

__uset (24hours)

STPC (24hours)



Allows and records the opening of the satisfaction form about the site Please contact [email protected] or see article 4.2.2 7 months
FASTFONT Allows to improve the display of contents See article 4.2.2 Removed when the browser is closed
TWITTER Records ID’s for sharing on twitter Through your profile, go to your Security Settings page and uncheck the box under the promoted content section or see article 4.2.2 18 months
FACEBOOK Records ID’s for sharing on facebook


scroll down to the "Choice" heading, click the last "click here" link in the paragraph, and fill in your information or  see article 4.2.2


2 years 
Enables you to understand the use of the website by Internet users, collect navigation information and customize contents as well as our advertisements on this site and our sites partners. Or uncheck the "advertising" options targeted "and" personalization "in the cookies banner. Either click on this link:
13 month


• Statistics cookies

Cookie editor Description How to optout ? Persistence




Allows to see how many visitors come to the site and how often or see article 4.2.2 7 months

Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tool, AT INTERNET generates a cookie with a unique identifier, which is stored for no longer than 13 months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider AT INTERNET and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above by clicking on

5.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?

  • How do you delete cookies already stored on your computer?
    1. On your workstation:
    2. On the C:\ drive select the Windows folder;
    3. Open the “Temporary Internet Files” folder;
    4. Select all files (CTRL A);
    5. Choose the “delete” option.
  • How do you change browser settings to reject or be informed of the storage of cookies?
  • In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
  • In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
  • In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;

In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.

6. Your rights /Contact

You have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller. If you wish to exercise these rights or obtain other information, please send your request by e-mail or by post to the following address:

Communication Department.

Address: TotalEnergies Fluids, 24 cours Michelet, 92800 Puteaux.